Responsible Gaming at badbaji

At badbaji, responsible gaming is not an afterthought — it is a foundational principle that shapes every aspect of how we operate. We believe that gambling should always be a form of entertainment, and that every player deserves the tools, information, and support they need to keep it that way.

badbaji serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We recognise that for some individuals, what begins as recreational betting on cricket or spinning slots can develop into a pattern of behaviour that causes real harm. Our responsible gaming programme exists to identify those risks early and to give every badbaji player the ability to stay in control.

Our approach covers four core pillars:

• Prevention: robust age verification, transparent terms, and clear odds displays to ensure players make informed decisions before they wager.
• Player empowerment: practical in-account tools — deposit limits, time-out periods, session reminders, and cooling-off options — that put you in control of your own experience.
• Early intervention: proactive monitoring of play patterns and direct outreach by our support team when we identify indicators of problematic gambling behaviour.
• Support and referral: clear signposting to professional help resources and a 24/7 support team trained to handle responsible gaming conversations with sensitivity and without judgment.

badbaji is a platform designed for adult entertainment. We take our duty of care seriously, and we ask every player to engage with the platform honestly and responsibly. If at any point gambling stops feeling like fun, our tools and team are here to help.

Every badbaji account is subject to a mandatory Know Your Customer (KYC) age verification process. Before any player can complete their first deposit or withdrawal, they must submit valid identity documentation — including a National Identity Card (NID), passport, or birth certificate — confirming that they are at least 18 years of age.

During the KYC review period, play may be permitted with a restricted balance, but withdrawals will not be processed until age is confirmed. Accounts where the player is found to be under 18 will be immediately and permanently closed, any deposited funds will be returned, and all personal data will be securely deleted in accordance with our Privacy Policy.

badbaji also asks all players to take personal responsibility for ensuring that minors in their household cannot access their account. This includes:

• Using a strong, unique password that is not shared with or accessible to children.
• Logging out of badbaji on shared or family devices after every session.
• Using parental control software on devices accessible to children. Recommended tools include Net Nanny, Kaspersky Safe Kids, and Google Family Link.
• Never storing login credentials in a browser profile that a minor can access.

If you suspect that a person under 18 has accessed badbaji using your account or a new registration, contact our support team immediately at support@badbaji and we will act without delay.

Problem gambling can develop gradually and may not always be obvious to the person experiencing it. badbaji encourages all players to regularly reflect on their gambling behaviour. The following are recognised warning signs that gambling may be becoming a problem:

• Chasing losses: placing additional bets in an attempt to recover money lost in a previous session, rather than accepting losses as the cost of entertainment.
• Spending beyond your means: gambling with money set aside for essential expenses such as rent, utility bills, groceries, family needs, or bKash / Nagad savings.
• Inability to stop: finding it difficult or impossible to stop gambling once you have started, even when you intended to play for only a short time.
• Preoccupation with gambling: spending a significant amount of time thinking about gambling — planning sessions, reliving past bets, or calculating future wins — when you are not actively playing.
• Secrecy and concealment: hiding gambling activity from family members, partners, or friends, or lying about how much time and money you spend on badbaji.
• Emotional dependency: using gambling as a primary mechanism to cope with stress, anxiety, boredom, loneliness, or low mood rather than for entertainment.
• Neglecting responsibilities: missing work commitments, neglecting family obligations, or withdrawing from social activities because of time or money spent gambling.
• Borrowing to gamble: taking loans, using credit, or asking friends and family for money specifically to fund gambling activity.
• Increasing bet sizes: needing to place progressively larger bets to achieve the same level of excitement or satisfaction — a sign of tolerance similar to other compulsive behaviours.

The following short self-assessment is adapted from internationally recognised problem gambling screening tools. Answer each question honestly. If you answer "Yes" to two or more questions, we strongly encourage you to use our self-exclusion or time-out tools, and to consider speaking with a professional support service.

If you answered "Yes" to two or more of these questions, please review our Player Protection Tools and Self-Exclusion options below, or contact our support team at support@badbaji for confidential, judgment-free assistance.

badbaji provides a suite of practical, in-account tools that every registered player can activate at any time — no questions asked, no waiting periods for most options. These tools are designed to give you direct, meaningful control over your gambling behaviour before a pattern becomes a problem.

5.1 Deposit Limits

You can set a maximum deposit limit on your badbaji account on a daily, weekly, or monthly basis. Once a limit is in place, the platform will automatically decline any deposit that would cause you to exceed it within the specified period.

• Daily deposit limit: caps the total amount in BDT (৳) you can deposit within any 24-hour rolling period.
• Weekly deposit limit: caps your total deposits within any 7-day rolling window.
• Monthly deposit limit: caps total deposits within any 30-day rolling period.
• Deposit limits take effect immediately when set. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the higher limit applies, giving you time to reconsider.
• Requests to decrease a deposit limit take effect immediately.

5.2 Session Time Reminders

badbaji can send you an on-screen alert after you have been playing continuously for a set period — for example, after 30 minutes, 1 hour, or 2 hours of uninterrupted play. This reminder prompts you to take a break and review how much time and money you have spent in the session.

• Session reminders can be enabled in your account settings under "Responsible Gaming".
• The reminder displays your total session duration, net win/loss for the session, and a prompt to take a break or end the session.
• Session reminders are advisory — they do not force-close your session, but they do interrupt play and surface your session statistics.

5.3 Reality Checks

Related to session reminders, reality checks are periodic pop-up notifications that appear during active game sessions showing your current session balance, total bets placed, and net result. They serve as a structured pause to encourage mindful gambling.

5.4 Cooling-Off Period

A cooling-off period is a short-term voluntary restriction — typically 24 hours, 48 hours, or 7 days — during which you cannot deposit or place bets on badbaji. Unlike self-exclusion, a cooling-off period is designed for players who feel they need a brief break rather than a longer-term restriction.

• Cooling-off periods take effect immediately upon request.
• During a cooling-off period, your account remains accessible for viewing transaction history and account details — only deposits and betting activity are suspended.
• Cooling-off periods cannot be cancelled early once activated.

Self-exclusion is badbaji's most comprehensive player protection tool. When you self-exclude, your account is fully suspended — you cannot log in, deposit, or place any bets — for the duration of the exclusion period you select. Self-exclusion is intended for players who recognise that they need a significant break from gambling and want a firm barrier in place.

6.1 Self-Exclusion Periods

badbaji offers the following self-exclusion durations:

• 1 month — a short-term exclusion suitable for players who want a structured monthly reset.
• 3 months — a medium-term exclusion providing a meaningful extended break.
• 6 months — a longer-term exclusion for players who need a more sustained period away from the platform.
• 1 year — a 12-month exclusion for players who require a full annual break.
• Permanent exclusion — an indefinite closure of your account with no automatic reinstatement. This option is for players who decide they do not wish to gamble on badbaji at all, now or in the future.

6.2 What Happens During Self-Exclusion

• Your account is immediately locked and you cannot log in for the duration of the exclusion.
• Any pending bets placed before the exclusion took effect will be settled normally; resulting winnings will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account).
• Your remaining account balance will be returned to your registered payment method within 5 business days of the exclusion taking effect.
• You will not receive any marketing communications, bonus offers, or promotional materials from badbaji during the exclusion period.
• Any attempt to create a new account on badbaji during a self-exclusion period is a violation of our Terms & Conditions. badbaji will use reasonable technical measures to detect and close any such account.

6.3 Returning After Self-Exclusion

For exclusions of 1 month, 3 months, 6 months, or 1 year, your account will not automatically reactivate at the end of the exclusion period. You must contact badbaji support and complete a reactivation request, including confirming that you have reviewed this Responsible Gaming page and that you wish to return to play responsibly. There is a mandatory 24-hour consideration period between submitting a reactivation request and the account being unlocked.

Permanent self-exclusion is irreversible. badbaji will not process reactivation requests for permanently excluded accounts under any circumstances.

badbaji operates a strict zero-tolerance policy with respect to gambling by persons under the age of 18. We deploy multiple layers of protection to prevent minors from accessing our platform:

• Mandatory KYC verification: every player must verify their age and identity using an official government-issued document (NID, passport, or birth certificate) before withdrawals are enabled and before full account privileges are granted.
• Age declaration at registration: players must confirm that they are aged 18 or above during the account creation process. Providing a false declaration is a breach of our Terms & Conditions and may have legal consequences.
• Fraud detection monitoring: our risk management systems flag accounts showing indicators of potential underage use — such as inconsistencies between declared age and device usage patterns — for manual review.
• Parental controls guidance: we recommend that parents and guardians in Bangladesh install parental control software on shared household devices and browsers to prevent children from accessing gambling websites. Free and low-cost solutions compatible with Android devices commonly used in Bangladesh include Google Family Link and parental controls built into Bangladesh-market Android distributions.

If you are a parent or guardian and believe a minor has accessed badbaji, contact us immediately at support@badbaji. We will investigate and act on every report as a matter of priority.

If you believe that gambling is causing harm to you or someone you care about, badbaji urges you to reach out for support. Seeking help is a sign of strength, not weakness — and the sooner you act, the easier it is to regain control.

8.1 Contact badbaji Support

Our customer support team is available 24 hours a day, 7 days a week, including during Eid, Durga Puja, Pohela Boishakh, Victory Day, and all other public holidays in Bangladesh. Support is provided in English via live chat on badbaji.

8.2 Responsible Gambling Guidance

In addition to the tools and support badbaji provides directly, we encourage players who are experiencing difficulty to seek guidance from professional resources focused on gambling harm. While specific local hotlines may vary in availability, the following types of organisations provide structured support for problem gambling:

• Mental health counselling services: professional counsellors and psychologists who specialise in behavioural addictions — including gambling — are available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh. Your local hospital or community health centre can provide referrals.
• National Mental Health Helpline (Bangladesh): Bangladesh's health ministry operates mental health awareness and referral services. Contact your local district health office or national health helpline for current contact details.
• Trusted friends and family: speaking honestly with a trusted person in your life — a parent, sibling, or close friend — is often the most accessible and effective first step in addressing a gambling problem.

8.3 Practical Steps You Can Take Right Now

• Log in to badbaji and set a deposit limit that reflects a comfortable entertainment budget — not money you cannot afford to lose.
• Enable session time reminders so you are regularly prompted to review your play.
• If you feel out of control, activate a cooling-off period or self-exclusion immediately via Account Settings or by contacting our support team.
• Delete saved payment credentials from your badbaji account to add an extra step between impulse and action.
• Talk to someone you trust. Shame and secrecy fuel problem gambling — openness is one of the most effective tools for breaking the cycle.